Thank you for your purchase at the FlorinSale store. Your satisfaction is important to us.

You can exchange or return the product within 14 days, not counting the day of purchase. This applies to cases where the product does not fit in color, shape, dimensions or for other reasons and cannot be used. This right is guaranteed to you by the "Law on Consumer Protection".

To be able to exchange or return an item, please make sure of the following:

• the product has not been used, its presentation and consumer properties have been preserved, the product has no traces of use: scratches, chips, scuffs, mechanical damage (the product is in the same condition as at the time of transfer to the buyer)

• the product is fully assembled, the integrity of the original packaging is not violated, all labels and protective films are fully preserved, the factory marking is preserved (the product is in the same condition as at the time of transfer to the buyer)

How can I exchange or return an item?

You can exchange or return the product by filling out the return form. In the form, please specify in detail what kind of defect is contained in the product that you are returning. The manager will contact you within one business day to clarify the information, the delivery method of the returned product and other issues.

If a similar product is not on sale at the time of the exchange, you can purchase any other types of goods from our existing range with an appropriate recalculation of the cost, or receive a refund in the amount of the value of the returned product, or exchange the product for a similar one when the corresponding product first goes on sale.

If the product you purchased does not suit you in color, shape, dimensions, size of dimensions or for other reasons and cannot be used by you, the buyer pays for courier services for the return or exchange of goods.

If the product is of inadequate quality (meaning a product that is defective and cannot ensure the fulfillment of its functional qualities. The difference in design or decorative elements from those stated in the description on the website is not a malfunction or non-functionality of the product), the services of a courier traveling to the buyer to replace or return the product are provided free of charge.

Please note that in the event of an exchange or return of the product (the product did not match in color, shape, dimensions, size of dimensions or for other reasons cannot be used), all transportation costs associated with the exchange and return are paid by the buyer.

If the product is of inadequate quality (meaning a product that is defective and cannot ensure the fulfillment of its functional qualities. The difference in design or decorative elements from those indicated in the description on the website is not a malfunction or non-functionality of the product) All shipping costs are borne by the online store FlorinSale.
To initiate a refund or exchange, please contact our customer service through our website at https://florinsale.com/. Make sure that the item is in its original condition and packaging so that the return process goes smoothly.

If you have any questions regarding our refund policy, please contact us via our contact page. Thank you for choosing FlorinSale !